Find your service options for your 1ph UPS

Through its extensive channel network, Eaton offers a range of warranties and service extensions for plug-and-play and hardwired UPSs up to 200kVA power range. The different options available mean you can choose the most beneficial method to safeguard your equipment performance and reliability.


Your Services options are:
Extended Warranties

Extend for 1 or 3 years the warranty of the product

Warranty+1/+3 extend the standard warranty of 1 or 3 additional years

  • The product is covered by a standard exchange
  • Shipping costs covered by Eaton
  • Professional helpline
  • This offer covers both electronic parts and batteries (batteries are covered only for failures, not reduced autonomy)
Web reference

The customer receives an email with a certificate in PDF including service contract number and links to register the service and to see the terms and conditions online

Blister reference

The customer receives a paper blister with the service contract number and links for registering the service and to see the terms and conditions online

Web reference
Blister reference

Remote Monitoring

This service offers a fleet management service managed remotely by experts for 1ph UPS.
  • Continuous Remote Monitoring with Cyber Secured Monitoring
  • UPS remote monitoring portal
  • Alerts in case of failure or critical alarm
  • Health reports of UPS performance and EATON recommendations
Web reference

The customer receives an email with a certificate in PDF including service contract number and links to register the service and to see the terms and conditions online

Reference Short Description
CN0001WEB Connected 5 licenses
CN0002WEB Connected 10 licenses
CN0003WEB Connected 25 licenses
CN0004WEB Connected 50 licenses
CN0005WEB Connected 100 licenses
Extend the warranty for 1 or 3 years and get the full peace of mind, thanks to Eaton devices 'supervision (Cyber Secured Monitoring)

Connected Warranty+1/+3 offers a fleet management service managed remotely by experts, while guaranteeing the equipment for an additional one or three year(s)

  • Extend for 1 or 3 years the warranty of the product ​
  • Cyber Secured Monitoring* for the covered time​ (standard warranty included)​
  • UPS remote monitoring portal​
  • Alerts in case of failure or critical alarm
  • Standard exchange of the equipment speeded up thanks to the remote diagnostic​
  • Health reports of UPS performance and EATON recommendations
Web reference

The customer receives an email with a certificate in PDF including service contract number and links to register the service and to see the terms and conditions online.

Web reference
Battery replacements

Battery+ provides tested and certified new loose batteries for your UPS.
Easy Battery+ is offering a complete batteries tray to exchange the internal batteries.
Battery pack reference

The customers receives directly the battery. The lead time is between 1 and 3 weeks (depending of the stock).

Web reference

By purchasing the Eaton Easy Battery + digital reference, the customer receives the instructions to receive the kit via email, in PDF format. To activate the service, the customer must register the contract number specified in the PDF on the specified website. Within the week after the registration, the customer will receive the battery at the indicated address. If there is a delay in the delivery, the customer will receive an automatic email to know the new delivery date.

Battery pack reference
Web reference
Service on site

Get one preventative maintenance visit or the commissioning of your new Eaton UPS

Intervention service allows you to purchase an on-site intervention by an Eaton technician for:

A UPS commissioning
or
A maintenance visit

It includes access to Eaton professional helpline to offer support and book intervention dates.

Web reference

The customer receives an email with a certificate in PDF including service contract number and links to register the service and to see the terms and conditions online.

Blister reference

The customer receives a paper blister with the service contract number and links for registering the service and to see the terms and conditions online.


Warranty for hardwired ups

Peace of mind for three years for hardwired UPS

A higher service level for hardwired UPS for a total length of 3 years

  • 1 on-site intervention (in case of breakdown) during the first 2 years
  • 1 maintenance visit in the last year (in case no intervention was necessary the two first years)
  • Technical updates
  • 25% discount on spare parts and batteries during 2nd and 3rd year
  • A professional helpline at your service
  • Emergency response (travel to site within 8 hours)
Web reference

The customer receives an email with a certificate in PDF including service contract number and links to register the service and to see the terms and conditions online.

Blister reference

The customer receives a paper blister with the service contract number and links for registering the service and to see the terms and conditions online.

To learn more about Eaton services, please visit UPS services | Eaton

Eaton Extended Warranties can be bought only during standard warranty or extended warranty period.

Register/activate your service product: https://www.pqproductregistration.eaton.com/