Warranty+1/+3 extend the standard warranty of 1 or 3 additional years
- The product is covered by a standard exchange
- Shipping costs covered by Eaton
- Professional helpline
- This offer covers both electronic parts and batteries (batteries are covered only for failures, not reduced autonomy)
The customer receives an email with a certificate in PDF including service contract number and links to register the service and to see the terms and conditions online
The customer receives a paper blister with the service contract number and links for registering the service and to see the terms and conditions online
- Continuous Remote Monitoring with Cyber Secured Monitoring
- UPS remote monitoring portal
- Alerts in case of failure or critical alarm
- Health reports of UPS performance and EATON recommendations
The customer receives an email with a certificate in PDF including service contract number and links to register the service and to see the terms and conditions online
| Reference | Short Description |
| CN0001WEB | Connected 5 licenses |
| CN0002WEB | Connected 10 licenses |
| CN0003WEB | Connected 25 licenses |
| CN0004WEB | Connected 50 licenses |
| CN0005WEB | Connected 100 licenses |
Connected Warranty+1/+3 offers a fleet management service managed remotely by experts, while guaranteeing the equipment for an additional one or three year(s)
- Extend for 1 or 3 years the warranty of the product
- Cyber Secured Monitoring* for the covered time (standard warranty included)
- UPS remote monitoring portal
- Alerts in case of failure or critical alarm
- Standard exchange of the equipment speeded up thanks to the remote diagnostic
- Health reports of UPS performance and EATON recommendations
The customer receives an email with a certificate in PDF including service contract number and links to register the service and to see the terms and conditions online.
The customers receives directly the battery. The lead time is between 1 and 3 weeks (depending of the stock).
By purchasing the Eaton Easy Battery + digital reference, the customer receives the instructions to receive the kit via email, in PDF format. To activate the service, the customer must register the contract number specified in the PDF on the specified website. Within the week after the registration, the customer will receive the battery at the indicated address. If there is a delay in the delivery, the customer will receive an automatic email to know the new delivery date.
Intervention service allows you to purchase an on-site intervention by an Eaton technician for:
A UPS commissioning
or
A maintenance visit
It includes access to Eaton professional helpline to offer support and book intervention dates.
The customer receives an email with a certificate in PDF including service contract number and links to register the service and to see the terms and conditions online.
The customer receives a paper blister with the service contract number and links for registering the service and to see the terms and conditions online.
A higher service level for hardwired UPS for a total length of 3 years
- 1 on-site intervention (in case of breakdown) during the first 2 years
- 1 maintenance visit in the last year (in case no intervention was necessary the two first years)
- Technical updates
- 25% discount on spare parts and batteries during 2nd and 3rd year
- A professional helpline at your service
- Emergency response (travel to site within 8 hours)
The customer receives an email with a certificate in PDF including service contract number and links to register the service and to see the terms and conditions online.
The customer receives a paper blister with the service contract number and links for registering the service and to see the terms and conditions online.
